WEBVTT

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Hi everyone.

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Welcome to this Demo call on WhatsApp

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calling.

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Today we are going to walk you through

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how WhatsApp calling works.

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We are really excited to introduce this

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feature for everyone.

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Now you can place both inbound and

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outbound calls on WhatsApp.

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To get started, go to WhatsApp.

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Then under Settings select WhatsApp and

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then go to Calling.

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Under calling you will see all the phone

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numbers which are in connected status.

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For example, if you want to configure

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calling on a particular phone number,

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go to Manage.

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Here you can assign a friendly name such

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as Sales Team.

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Then under ring WhatsApp calls to, you

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can assign a group of users.

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You can also assign the main user for

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that contact.

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So whenever a contact sends an inbound

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call, the assigned user gets notified

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and you can also add additional people.

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Here you can toggle on allow voice

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calls.

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This will enable WhatsApp calling.

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You can also allow people to request a

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callback for missed calls.

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So whenever you miss a call from users,

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you will get permission to call them

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back.

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You can display the call button so

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customers will see the Call button on

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your WhatsApp profile and can call you

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anytime.

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You can also set up available callers

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and temporarily unavailable callers.

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For WhatsApp calling, you first need to

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get approval from the user.

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You need to get the calling permission.

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Go to Calling permissions.

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You need to create a template for that.

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Then under Call to action buttons,

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select WhatsApp call permissions.

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With this setup, customers will receive

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a message where they can Click click on

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WhatsApp call permission and give call

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permission for a temporary time or

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unlimited time.

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You can also send your Call button on

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templates where you can have a CTA

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button called WhatsApp Call.

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You can set the validation of your call

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button as 1 day, 7 days, 15 days or 30

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days.

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When customers click on this, they place

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a WhatsApp call and it comes to you as

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an inbound WhatsApp call.

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Now let's try making an outbound call.

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First we click on WhatsApp.

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Then we select a template for WhatsApp

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calling, asking for WhatsApp call

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permission.

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Once we send this and the user accepts

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the call permission, you will see that

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the call permissions are active

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indefinitely.

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When we click on this, you have these

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options.

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Now you can end the call and also handle

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dispositions.

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Similarly, inbound calling will also

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work.

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Thank you.