WEBVTT

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This feature update introduces a new

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cargo intelligence chat agent , now

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available through the support There is

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a change to the message center access.

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Instead of the arrow, you will now find

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this question mark.

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This gives three different options for

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accessing support.

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The support chat is where you access the

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existing support workflow and connect

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with our support team.

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The knowledge base gives direct access

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to the knowledge hub, where you can

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find cargo documentation.

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There's no change to how either of these

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options work.

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Cargo Intelligences is an AI powered

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assistant with direct access to

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operational data and cargo

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documentation, giving the user a quick

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and efficient way to get answers on

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day-to-day operational questions.

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One of the prerequisites for this

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feature is to have cargo intelligence

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enabled.

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If the option shows as grayed out and

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says contact us, you will need to speak

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with your cargo account manager to have

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this The cargo intelligence chat agent

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can perform multiple functions.

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It can look up specific data in your

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account, such as an order or invoice

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number.

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You can ask it specific questions, like

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how to do something, and the system

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will provide a step-by-step walkthrough

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using our integrated knowledge hub.

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For example,you can ask the agent how to

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import an order in clear, simple

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language.

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Cargo Intelligence will perform the

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lookup for you in the knowledge base,

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and will return with an answer, showing

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you the associated documentation.

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YOu can also ask about specific invoice

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numbers or purchase invoice numbers.

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Using conversational language,

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additional information can be obtained.

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In this example, the agent gave an order

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link and directed the user where to

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look specifically for the requested

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information.

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There are some features that the system

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cannot do.

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For example, it cannot access audit logs

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or history queries.

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It can't generate a list or perform edit

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or update actions.

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This is a read-only function for the

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data in your account.

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Use this option when you need to ask

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specific questions or find information

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in the account, the Cargo Intelligence

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chat agent can help guide users to find

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information quickly and easily.

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If the information is not available,

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there is an option to link directly

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into the support chat and engage with

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our Support team.

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Thank you for watching this feature

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update.

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To learn more about this you can visit

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our Knowledge hub.